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JIRA integration requires JIRA username, which cannot be an email address


#1

My JIRA username is my email address, according to my JIRA profile. Now what do I do since TR won’t let me use that as my JIRA username, it always comes back with an error. See attached screen shots.


#2

Hi Scott,

Thanks for your posting. Which TR version do you use? There was a check in one TR version that didn’t allow email address for the integration because JIRA’s API doesn’t accept the email address and just the username. We also noticed (quickly :slight_smile: ) that JIRA allows email addresses as username and removed this check again. Can you check the TR version you use (under Administration > Overview)?

Cheers,
Tobias


#3

About TestRail
TestRail version 5.2.1.3472 (check for update)
Built on 5/13/2016
Database version 176

Thanks Tobias


#4

Hi Scott,

Could it be that you are using a customized version of the defect plugin? Are you on TestRail Server or TestRail Cloud (testrail.net/com)? I just checked this again and the email check is no longer in the current version of the JIRA defect plugin.

Cheers,
Tobias


#5

Tobias - we’re using TestRail cloud which I assume will always be the latest version of everything.

Thanks,
Scott Dinn


#6

Ah sorry, Scott. The “Configure JIRA Integration” dialog still has this check but you can simply enter “scott” as the username and then change the added %jira_user defect variable after clicking the “Enable JIRA Integration” button.

Cheers,
Tobias