I have a user that changed their TestRail password and now their JIRA integration is not working. When hovering the mouse over a ticket number on the TestRail the ticket details are not displaying…before the user changed their TestRail password the JIRA integration was working properly.
Here is the error:
Plugin “Jira_REST” returned an error: Invalid user or password or insufficient permissions for the integration user (HTTP code 401). Please check the Jira User value in the Integration and/or User Settings has been configured correctly.
Also, seeing this with a new user that has been added. When they save the JIRA settings within TestRail they are not being saved properly. (Using Chrome)
I have the exact same setup and mine works…but I have had this configuration for a while now and have not changed since the last update to TestRail Cloud.