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JIRA integration is not working in the testrail v5.3.0.3603


#1

JIRA integration is not successful in the Testrail v5.3.0.3603.

In Jira we are able to see the failed testcases listed but in testrail we are not able to see Issue summary and always have given these errors listed below

  • Plugin “Jira_REST” returned an error: Invalid HTTP code (302). Please verify the address of your JIRA installation in the configuration settings and that TestRail can reach your JIRA server.

  • Invalid HTTP code (302). Please verify the address of your JIRA installation in the configuration settings and that TestRail can reach your JIRA server.

We have updated the JIRA log ins again and still we find the problems occurring for us.

Please let us know if there is any solution about this.


#2

Hi Nilesh,

Thanks for your post! The 302 error is usually related to a redirect error or similar, most commonly due to a misconfigured address (so this usually wouldn’t be related to logins/credentials). I’d be happy to help determine the cause. Could you please email a screenshot of the settings you’ve configured under Administration > Integration (the full page including the navigation menu above) as well as a screenshot when accessing JIRA (including the browser address bar so we can see the full JIRA URL) directly to contact@gurock.com. This will help us to determine if there are any issues configured with the address, and point you in the right direction.

We look forward to your email!

Regards,
Marco