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Jira don't show TestRail results

After we updated to TestRail + Jira-Plugin some users experience connection problems between Jira and TestRail:

  • inside the Jira issue the “Log in to TestRail” buttons are shown
  • the user klicks on one of these buttons, TestRail login page appears and login works without problems, TestRail dashboard is shown
  • refreshing the original Jira issue page the “Log in to TestRail” buttons are still there instead of TestRail results

It is a bit annoying, because only some users are affected. Common actions, like pruging browser caches, using incognito tab, restart machine, re-login etc., do not help.

Any advice is highly appreciated. Thank you.



Welcome to the TestRail Community and thanks for your post.

I can truly understand your frustration and we’re happy to look into this issue. Kindly send an email to so that our Customer Support Team can fix this for you at the earliest.


I want to say there were some JIRA issues with the 6.3 .xxxx version and might have been fixed with 6.4.xxxx

Howdy! The Testrail Plugin doesn’t include Samesite=None and Security=True when it creates session cookies, this is now required for browsers to use 3rd party cookies a detailed description is here: TR Safari Plug-in doesn't displayed linked TR cases or Test Runs