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Issue with Jira/TestRail integration


#1

Hi,

We have just started using this and have integrated it with our Jira instance. It is working fine in chrome, however in IE, when you view an issue, the TestRail section appears with the ‘Log in to TestRail’ button and doesn’t seem to recognise that I am already logged in - is there something I need to do to get this working?

Thanks,
Eimear


#2

Hi Eimear,

Thanks for your post! It’s likely that you have third party cookies blocked/disabled in your IE browser settings which would cause similar issues. JIRA would need to retrieve the authentication details directly from TestRail, and wouldn’t be able to if third party cookies are disabled. Can you check your browser settings and make sure that these are enabled so that JIRA can retrieve the auth details? Let me know if you still run into the issue after enabling this. Hope this helps!

Regards,
Marco


#3

Hi Marco,

Thanks very much, that was the issue! :slightly_smiling_face:

Thanks,
Eimear


#4

Hi Eimear,

Thanks for the update and glad you got it working now! Just let us know in case you have any further questions and we’re happy to help! :slight_smile:

Regards,
Marco