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Issue with attachments and screenshots in testrail results&comments section

I have encountered 2 types of issues while we attach a file or screenshot to testrail when we update the result.

  1. The attached file is not accessible. A broken icon of the file is seen and when we click on it, it navigates to a page with error message " An Error Occurred,
    The attachment does not exist or you do not have the permission to access it."

  2. When I upload multiple screenshots, few screenshots are missing from the list when I revisit the test case result again.