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Issue on setup office 365 based email


Hi, I’m currently review & evaluating TestRail as Test management of my company

During complete installation and initial setup for environment,
I found that currently office 365 based email can’t setup on system with below error message,

It seems like TestRail doesn’t support TLS connection which need to set to use SMTP of office365

and there is no way to change secure method connection on office365

So is there any solution for this case?


Hi Changhee,

Thanks for your posting. TestRail does support TLS/SSL (but not STARTTLS) and port 587 + SSL is a common combination. Can you check without the SSL option checked? Maybe doesn’t actually have SSL enabled on this port. An alternative is to use a local SMTP relay installed on our TR server (and configure ‘localhost’ or similar in TestRail) and this is often used for more complex email setups.