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Integration Testrail and JIRA

We were able successfully integrate Testrail and JIRA and can retrieve information form JIRA on Testrail side. But from JIRA side we have a problem. Testrail Results and Testrail Cases sections can’t show the data for many users. The following error is displayed: Request to server has been blocked by an extension. We tried different browsers, incognito window, cleanup cache but it didn’t help. Do you have any other suggestions?

This may have something to do with it. Haven’t fully tested yet.