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Integration Testrail and JIRA

We were able successfully integrate Testrail and JIRA and can retrieve information form JIRA on Testrail side. But from JIRA side we have a problem. Testrail Results and Testrail Cases sections can’t show the data for many users. The following error is displayed: Request to server has been blocked by an extension. We tried different browsers, incognito window, cleanup cache but it didn’t help. Do you have any other suggestions?