I was the instigator here at my employer for bringing TestRail to our institution. I, as well as everyone I have spoken to are very satisfied with the detail and usability of the product.
Unfortunately we have encountered a small deficiency for our use case. We have a matrix organization which has many different players in charge of their task. TestRail is installed as a tool-set that spans the whole institutional organization.
There does not seem to be a way to allow an individual to have ADMIN privileges for their assigned projects. The only ADMIN is Global.
Is there any way to set up each project so that a single or multiple team members in a group can be granted ADMIN privileges for their assigned project?
This is becoming a very labor intensive issue, as the tool maintenance folks have numerous tools to manage and do not have the staff to handle the numerous requests on a daily basis to provide tweaks to a specific project.
If this is not a current capability, can you please consider implementing some sort of by project or group (e.g. LDAP) that can allow individual control of their assigned projects?
The alternative may be we are forced to explore other products due to the overhead this is causing us and I’m not too fond of that scenario as I really enjoy TestRail and all of its features.