Join 34,000+ subscribers and receive articles from our blog about software quality, testing, QA and security.

Importing of test cases with Hebrew text is not working in macOS/Chrome


I have been using TestRail for years, up until now, all of our test cases have been in English.

Trying to convert a new team to use the tool, and the example project has hundreds of test cases, in Excel, in Hebrew.

When I do an import, only the English text appears, the Hebrew text is garbled. Have no problems with Hebrew in this browser, at all.

Any ideas?


Steve Grossman


Hi Steven,

Thank you for the post and feedback. It sounds like you may not be selecting the correct character encoding when you are running the import. Typically the most common selection is ‘UTF-8 - Google Docs default’. Are you choosing this during the import? If not, please select this and see if the import looks correct for you.



Worked perfectly using UTF-8!