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Image added into test steps is not seen by other users



I faced a situation when added by me to case steps image is not seen within test case by other users of Testrail who have permissions similar to mine or higher.

On attempt to view the image by the link they see “The requested project does not exist or you do not have the permissions to access it”.

Can you please suggest the possible cause of that?

Please let me know is other details are needed.


Maria Timko


Hello Maria,

Thanks for your posting. Is this a new test case or have you moved this test case from another project? Also, what happens if you try to re-upload the images again? We will also make sure to try to reproduce this on our side.