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I lost all testrun results on my project

Hi all !

I start work on TestRail 2 months ago. I created a project on form “single repository for all cases”, that’s recommended. I’ve done some testruns since.

Today, I saw another project form : “multiple test suites to manage cases”.
So, I modified my project and reorganized all my test cases.

Only, I lost all testruns results.
Visibly, when I move test cases, testruns are brocken.

Is there a possibility to cancel my actions or restore results ?

Thanks for your answer :slight_smile:

Céline

Hi Celine,

Thanks for the post! When tests are moved from one location to another, those tests will be removed from any active and open test runs they are included in. For restoring, we do take daily backups of all TestRail Cloud instances, which can be restored at your request by reaching out to the support team directly at contact@gurock.com. Please note, the restore would be for the full database at the time of the backup, so any data that has been added since that backup would be lost.

If you are on TestRail Server, unfortunately we would not have a way of backing up or restoring that data, and your best bet would be to contact your IT team or Server administrator to see if there are any available backups from prior to the data loss.

Please reach out to us directly if you’d like to set up a restore and we’ll be happy to assist.

Hello @jacob.scott,

Thanks for your answer.

I contacted the support last week and effectively, there is a back up. Since my modifications, no actions are done on TestRail. So, we can do the restore.
But I need my co-admin TestRail support for restore validate and he’s on holidays =D

I’ll prevent when back up will be ok for bring my experience.

And, I don’t sure to understand, I can do the restore myself ?

Hi Céline,

Thank you for posting! I do see that the support team was able to get the backup restored. To clarify, as you are using the TestRail Cloud edition, you would need to contact the support team directly to have your instance restored.

With our TestRail Cloud Enterprise solution, TestRail administrators can review and configure backup times or launch a full restore at the push of a button. Administrators can specify the Preferred Backup Time window, see when the last backup was completed, and in an emergency – restore the last backup taken, overwriting any subsequent changes. This edition also comes with premium support, a faster API, and other features geared towards enterprise teams (such as SAML 2.0 Single Sign On support and auditing capabilities). If this is something you are interested in, you can request a quote from the support team at contact@gurock.com.

Regards,
John

Hi, @j.callahan

Thank you for your reply :slight_smile:

actually, I was able to ask the support to perform a backup restore and it’s OK !
I was able to recover my data as it should.

Regards,

Céline