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I have added the Custom field with the ID referred from JIRA. But still the field is not enabled in Push defect

I have added a custom field from JIRA to test rail (User story). I have taken the ID and copied as well. but still no use. the field is non-editable in the Push defect window.



label=User story

Quick fix is most appreciated

usually this is more related to the support team. Did you wrote a mail?

Can you post more of your config?
Sometimes people create multiple entries for push.fields, which is not working…

Thanks. Please let me know the support team email address.

Yes i have only created two more fields and also taken the refernce ID from JIRA, but still not working

or here:

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