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I can not add custom fields now


#1

I can not add custom fields now.
It keeps rolling after I hit the save field button and does not finish.

Please help.

testrail_custom_fields


#2

I have had that happen once and I logged out and then back in again and it was there and not still processing…


#3

It still processing now.
When I modify an exist field and it can be save without problem.
But when I add a new field it could not be saved but continue processing.


#4

Can somebody help on this ? What can I do?
Restart web service does not help.

Thanks.


#5

Gurock hosted? Self hosted? Is the PHP memory limit set to unlimited?


#6

self hosted and yes the php memory limit already set to unlimited


#7

13 days passed. Can anyone from Gurock help?


#8

Be better to email them if you still have the issue.


#9

I have e-mail to contact@gurock.com and got response for asking me provide log file.
I did not receive any response yet after I reply the log file on 2/26.
I did not get any response and no one from gurock answer me here.

Almost two months!!!

This is totally unacceptable for this kind of technical support.


#10

I have exact same issue, it’s been 10+ days and filed is still not deployed.
Would be great if someone from support team could provide any type of feedback.
Thanks in advance


#11

Hello I have the same issue, it’s been 1 month. Would be nice to have an update from support team to help on understanding what we can do to fix this issue.
Many thanks