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How do you get Jira notifications through the integration workflow?


#1

We have integrated TestRail into our Jira platform. We have also installed the TestRail Jira plugin into Jira so that we are taking full advantage of the two way integration. However I was wondering if there was a way to trigger a Jira email/notification when a test result is added to a ticket or when a test case is linked to a ticket via the reference field. The main issue I am facing is that my testers are primarily working within TestRails. I would not like to make them execute a test run in TestRail, add a result, push that to Jira with all of the information and screenshots in the result. Then have to go into Jira to add a in simple comment so that the ticket gets an ‘update’ and sends out a notification to all the ‘watchers’ of the ticket. So I am wondering if there is a work around to have the actual, adding of a test result or referencing of a test case with a ticket, trigger an update to the Jira ticket which would in turn cause Jira to send out a notification to all interested parties.

Thanks,
-Jeff


#2

Hi Jeff,

Thanks for your posting. Going to JIRA and adding a comment or similar is likely the best way to implement this. TestRail has its own notifications when adding results/comments etc. but this would be independent of JIRA and people watching issues so adding a comment in JIRA after adding a result in TestRail would work best. You can quickly jump to the JIRA issue or open it in a new tab via the link on the test page.

Cheers,
Tobias