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Hover over Jira ID getting error intermittently

I have a question about TestRail. Just today, 8/14/2020, our team began to notice that when we hover over the jira ticket number we get the following error:

Plugin “Jira_REST” returned an error: Invalid user or password or insufficient permissions for the integration user (HTTP code 401). Please check the Jira User value in the Integration and/or User Settings has been configured correctly.:

However, it doesnt happen every time, it is intermittent. There are no issues when clicking the jira ticket number, it always opens it in a new tab.

Any ideas what could be causing this issue when hovering over the jira ticket number? Our company is using the web version of TestRail.



Thanks for your post. I will check with the team and will get back to you.

Sorry for the inconvenience caused.