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hi, When trying to install, I get the following error: A PHP Error was encountered. When we configuring the database we facing this error..


#1

Capture
please give me the solution…


#2

Don’t know if you’re on Linux or Windows system but you have to install and activate the Ioncube php module as it written in the install documentation :slight_smile:

http://docs.gurock.com/testrail-admin/installation-unix
http://docs.gurock.com/testrail-admin/installation-windows


#3

Hi Hitesh,

Thanks for the post! As Kiéran pointed out, this would indicate the Ioncube loader isn’t installed or configured properly.

Please try downloading the Ioncube Loader Wizard from the Ioncube website and follow the instructions for opening the file. The loader wizard will provide instructions on the additional needed configuration steps. You can obtain the loader wizard here:

http://www.ioncube.com/loaders.php

If this does not help you resolve the error, send an email to contact@gurock.com with additional details about your system configuration (Operating System, PHP Version, etc.) so we can help you resolve this.

Thanks!
Jon