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Help - Testrail and MantisHub -> "SOAP-ERROR: Parsing WSDL"



I am trying to connect MantisHub to our Testrail account but stumble across this error which I cannot resolve myself. Please assist me with:

Plugin “Mantis” returned an error: SOAP-ERROR: Parsing WSDL: Couldn’t load from ‘https://our URL/api/soap/mantisconnect.php?wsdl’ : failed to load external entity “https://our URL/api/soap/mantisconnect.php?wsdl”

I set up the Mantis Plugin in Testrail as following:

Defect View Url https://our URL/view.php?id=%id%
Defect Add Url https://our URL/bug_report_page.php
Reference View Url http://our URL/view.php?id=%id%
Reference Add Url http://our URL/bug_report_page.php

Defect Plugin Mantis

; Please configure your Mantis connection below
address=https://our URL

The user with the password above exists on our Mantis installation and has admin rights. Nevertheless, whenever I want to report a bug in Testrail and use “Defects - Push” I get the error above.

What am I missing here?

  • Michael



Which MantisHub plan do you have?


I have Gold (free test account for 30 days)


Hello Michael,

Thanks for your posting. I believe we are already in contact via email regarding this issue and we will make sure to get back to you via email once we know more.

Thanks again,


Hello Michael,

I Also have the same problem using our testrail with Mantis. Did you solve yours? If yes could you please share the solution.

Best Regards


Hello Leandra,

Thanks for your posting! This is usually caused by an incorrect URL for Mantis but can also be caused an incorrect Mantis configuration. For example, we’ve seen cases where the Mantis WSDL (which is used as the endpoint for the integration) includes an incorrect Mantis address which causes the integration to fail.

I hope this helps!