It is very frustrating that Gurock does not share ANY information at all about coming releases. It’s not that we will hold you accountable for it. But you could do a much better job informing your customers of what is coming next.
You could just say, we are working on improving an specific area, like “reports”, or “milestones” for instance.
- When we became a TestRail customer 1.5 year ago I did the evaluation when the JIRA integration was being implemented. Back then, you guys seemed very open to listen and improve the feature. I even got a beta release to test. Now my impression is that our feature requests are completely ignored and no action will ever happen.
By browsing on the TestRail forum, we see so many requests where people keep voting with some hope that features/bugs will be fixed someday.
You can see threads that are there for years, and no action.
We have no idea of what is coming next. Our users are very demanding and are starting to get concerned that we are stuck with a tool (TestRail) that is not going to evolve to meet customers needs.