If a test plan/run includes test cases cherry-picked from suites including other subsections from which no test cases are selected, then printing a post-run report for the plan shows those subsections as empty (since no test cases were grabbed from them). In the case of the extended report, these show up as entire empty pages.
Which TestRail version do you have? This should be fixed in TestRail 2.4, so if you haven’t upgraded yet, we recommend doing so.
We updated our installation and that did do the trick.
Thank you for the prompt reply.
Glad to hear that it works now.