Is there an easier way to have it put into TestRail once the problem is submitted in GTA?
As I posted elsewhere in another thread we’re using Citrix GoToAssist Service Desk for reporting problems. I’ve gotten it configured here for reporting a bug and viewing but it seems a little kludgey in regards to how we’ll have to file the bugs within TestRail, i.e. I fail a test and it pops up the GTA service associated with the project in another tab and then I have to copy/paste the problem number into the TestRail window so it’s linked to the GTA service associated with it for viewing it later.
Thanks for looking! If you need more information drop me an email Tobias/Dennis.