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Fail to login to TestRail Cloud Created for my webAddress

I have confirmed my TestRail account for cloud, it directly routed to my Dashboard Screen with any Login.
When I try to change my Password in “My Settings” it is asking for current password for verification, which I haven’t received for my first login.

Please help out to reset my Password, so that I can try to login in New Machine.

Hi Mani,

Thanks for reaching out. I’ve moved this topic out of the TestRail News category to a more relevant forum board to avoid any confusion for other readers.

Since this is account related and specific to your instance, I would recommend reaching out to the support team directly at with your TestRail URL, and we’ll be able to provide you direct support and ensure you have access to your TestRail account. Thanks!

Thank You Jacob. I wrote the same concern to contact team, hope I get assist from them.