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Error while pushing defect to Jira


#1

Hello,

We have a test rail cloud account. We want to integrate it with Jira, but after Jira configuration in test rail when we push defect it fails with below error.

Plugin “Jira_REST” returned an error: Proxy CONNECT aborted due to timeout

Here is the test-url
https://devopsc2c.testrail.net

Can we enable logging so as to identify whats causing failure?

Regards,
Pratik


#2

Hi Pratik,

Thanks for your post! Sure, we’re happy to help troubleshoot this and determine the cause. Can you please send us an email directly to contact@gurock.com with a screenshot of your Administration > Integration page (the full page please)? This will help us to troubleshoot the issue and point you in the right direction.

Hope this helps, and looking forward to your email!

Regards,
Marco


#3

Thanks Marco for looking into the issue, I have mailed the screenshot on contact@gurock.com.

Regards,
Pratik