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Error when using YouTrack Plugin


#1

Hi there,

I have configured TestRail (cloud) to talk with our internal YouTrack. It basically works with the URLs (i.e. I can open the Reference or Defect), but the preview popup throws an error:

“Plugin “YouTrack” returned an error: StartTag: invalid element name Entity ‘nbsp’ not defined”

What does that mean. Is it a problem on YouTrack side or on TestRail side?

My configuration looks like this:


Problem while integrating with youtrack
#2

Hello Detlef,

Thanks for your posting! This looks like an issue with the response returned by YouTrack and it might contain invalid XML. Do you use a TestRail Cloud instance or a self-hosted installation? If TestRail Cloud, it would be great if you could send a quick email to contact@gurock.com and we would enable debug logging to take a look at the communication between TestRail and YouTrack. If you are using a self-hosted installation, you can enable debug logging yourself and forward the log files via email as well:

http://docs.gurock.com/testrail-faq/system-debug

Cheers,
Tobias