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Error when download pdf report 404- Not Found

Hello everyone!
When I try to download a report to pdf the following error

Centos 7



[HttpException] Connection timed out after 30001 milliseconds

File: /var/www/html/testrail/sys/helpers/ex.php
Line: 25
Status Code: 500
Host: testrail.local
Uri: /testrail/index.php?/defects/ajax_lookup (POST)

Browser: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36
PHP: 7.2.23
Server: Linux 3.10.0-1062.1.1.el7.x86_64 #1 SMP Fri Sep 13 22:55:44 UTC 2019 x86_64

project_id: 23
defect_id: test
_token: AIe3flSNp7CZnudrFciJ

at ex::raise (http.php:219)
at http::request_ex (Jira_REST.php:1491)
at Jira_REST_api->_send_request (Jira_REST.php:1461)
at Jira_REST_api->_send_command (Jira_REST.php:1454)
at Jira_REST_api->get_issue (Jira_REST.php:815)
at Jira_REST_defect_plugin->lookup (defects.php:1185)
at Defects_controller->ajax_lookup (controller.php:257)
at Controller->_invoke_web_call (controller.php:168)
at Controller->_invoke_web (controller.php:120)
at Controller->_invoke (gizmo.php:107)
at require_once (index.php:114)

Thanks to your support team that did not respond to more than one letter that our company sent you.

The problem was solved by chmod +x -R /var/www/html/testrail/bin