Hello we have cloud JIRA and cloud TestRail. Yesterday I configured the new JIRA / TestRail integration.
Now my testers are unable to Push isues to JIRA. One (non admin) user gets “Error Plugin “Jira_REST” returned an error: Proxy CONNECT aborted due to timeout”.
When I try to push I get: “Error Plugin “Jira_REST” returned an error: Invalid user or password or insufficient permissions for the integration user (HTTP code 401). Please make sure to use your actual JIRA username for the integration (not your email address, for example).”
I’ve checked, and I’m not using an email address.