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Email settings not working

I am trying to setup my email account in test rail, we use gmail and I am entering the SMTP details with port 587, I put in the username and password that has been used for other software to send email notifications out but when I try to send a test mail, I get an error:

Sending the test email failed. Please see the following messages and server output for details:

Authentication failed using username ‘’ and password ‘******************’

Our account uses TLS, I tried with SSL option on but didn’t work. How can I get the email to work?


Hey Sameer,

Thanks for notifying the issue you’re facing. I would recommend you to send us an email at so that our Support Team can troubleshoot it for you.