I’ve currently got Testrail integrated with Jira Cloud via the app. On Jira I do not use the default ‘description’ field and instead use a custom field which I’ve also setup in Testrail via [push.fields].
When raising an issue via Jira I have the custom field already populated with text which is our template for raising issues (actual result, expected result, repro steps etc…) which is why we have to use a custom field.
I would like to know if I can also have the custom field on Testrail automatically filled in with text. For example, I would like to push a defect and the custom field already contains the words ‘actual result’ and ‘expected result’ so that a tester doesn’t have to manually type the template with every new defect raised?
If I remember correctly, there was a way to do this with the ‘description’ field on Testrail, I hope this can also be achieved with custom text fields.