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Database updating problem

Hello everyone. I have faced issue with database update. We have tried to upgrade TestRail from 5.3 to 6.2 but when TestRail started to update database we received error. First update from 183 to 184 take maybe few seconds but then 2-5 min waiting and Updating to database version 185 Error (details below) and that’s all : no details in TestRail log or database log. We are using MySql with IIS server. Maybe someone know how to fix it or at least where to dig. Will be appreciative for any help.

It would be far better to contact Gurock support directly

There is a system log in the Administration section that might have some info as well. There is a way to turn on a verbose log but I don’t remember it off my head.