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[ControllerException] Your client version of TestRail does not match t


#1

[ControllerException] Your client version of TestRail does not match the server version (3.1.3.3146). Please refresh this page.

We receievd this error after upgrade.

  1. Stopped all services.
  2. Extracted files to inetpub\wwroot\testrail
  3. Rebooted server.
  4. After logging in checked system log and show message

[ControllerException] Your client version of TestRail does not match the server version (3.1.3.3146). Please refresh this page.

What is causing this? I saw same message previous version that was a bug.


#2

Hello,

Thanks for the feedback. This warning in the log is expected and there’s nothing you need to change. This just means that a user had (and might still have) a browser open with a test from before the update was applied. The test page periodically checks for any progress changes. The server just refuses this if the web browser still has the old page open, until the page is reloaded.

I hope this helps and please let me know in case you have any further questions.

Thanks,
Dennis