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Clarification re: per user billing


Hi there,

Just after some clarification around the per user billing system you guys use. How do you determine the number of users to bill for? Is it the number of active users at any given time? Is it all users including inactive users? Is it concurrent users?


  • Nick


Hello Nick,

Thanks for your posting! The number of users is based on activated user accounts (not concurrent, logged-in users). You can deactivate and reactivate/add users anytime and

  1. reuse / reassign licenses (TestRail Server)
  2. the monthly fee automatically adjusts with the following month (TestRail Cloud)

I hope this helps!



Thanks for the info! That’s great, and in line with what I expected.


Hi Nick,

Great to hear that this helped :slightly_smiling: