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Cannot View Attachments on Test Cases


#1

Hi,

My work currently use Testrail. We have noticed when users will attach a screenshot to the testcase that has failed, when IT attempt to view the attachment it will not allow us.

Is there a setting that we have to enable? I cannot seem to find a straight answer on the forum, hoping someone will be able to assist.

Thank you


#2

Look at the permissions for the folder the Attachments are being stored in. For the directory look at the Administration --> Site Settings --> Application - Attachment Directory.