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Can not get status of YouTrack issue


#1

I enabled TestRail - Youtrack integration plugin. It can connect to Youtrack, it can push new bugs to Youtrack, links to Youtrack are correct and working when I click on an issue ID.

However when I hover the mouse over a Youtrack issue ID I get the following error:

An Error Occurred
Status missing for defect result of defect plugin "YouTrack".

What am I missing? How can I get a more detailed explanation of the issue?

Thanks.


#2

Hello Patkós,

Thanks for your posting! This means that YouTrack doesn’t return at least one field that TestRail would expect (and is always there in our experience). If you use a local TestRail installation, you can enable debug logging as follows to review the communication between YouTrack and TestRail:

http://docs.gurock.com/testrail-faq/system-debug

If you are on TestRail Cloud instead, we are happy to look into this on our side if you could send a quick email to our help desk at contact@gurock.com.

Cheers,
Tobias