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Can I create a customized new user email invitation that doesn't include a password?


Hi, I’ve seen the discussion in this post about how to customize the add user invitation. (Is that still the preferred method in TR5?) Our company uses a SSO service. Is there any way to configure that welcome email to omit the TestRail-generated password?


Hi @rtorchia,

TestRail no longer sends passwords via email and would only include a set-password link. That said, it’s still possible to override the email templates by using a custom translation and you would need to add a custom translation and then override the email with the identifier email_invite_user.