I’m new to TestRail and am going through the process of configuring it for our environment and I’ve got a bit stuck when it comes to integration with JIRA OnDemand.
I’ve got the JIRA plugin configured to work with credential variables as per http://docs.gurock.com/testrail-integration/defects-plugins-variables and, once I set my credentials in my settings, I am able to raise issues successfully.
I’ve also set a URL for browsing issues from TestRail as per http://docs.gurock.com/testrail-integration/tools-jira. However it’s not working when viewing issues by either (a) mousing-over the issue number link in a failed test or (b) clicking the issue number link in a failed test to open it in a separate JIRA session.
For (a) the tooltip displays a 404 error from Plugin Jira_REST saying to check the credentials and that the REST API is enabled in JIRA. Credentials are Ok because I can raise issues, and REST API is enabled.
For (b) the browser opens an unauthenticated session to https://.atlassian.net/login?dest-url=%2Fbrowse%2FTEST-19&permission-violation=true
Can anyone shed any light on what the problem might be?