Hi, I accidentally deleted some cases today. Is there a way to revert to the previous backup (if any)?
The entire DB would need to be restored - contact Gurock support via the website Support form.
Thanks for the post! As BGanger pointed out, please email us at email@example.com with additional details regarding the data deletion so we can assist with a potential restore.
Thanks for your help. I am not concerned with this particular deletion. Instead, I am curious about the general backup/restore process of the customer site on TestRail Cloud. Could you shed some light on this?
Thanks for the reply! We regularly backup all systems and TestRail Cloud accounts, currently usually around once per day per account.
Backups can be restored in case a user deletes a lot of data by mistake, but this should be the exception of course and restoring a backup would restore all projects and data.
Hope this helps,