Join 34,000+ subscribers and receive articles from our blog about software quality, testing, QA and security.

Api requests are getting timedout

I have been using the api to get suites and case IDs but today started getting errors with status code 503.

{ date: ‘Mon, 14 Oct 2019 23:10:39 GMT’,
‘content-type’: ‘application/json; charset=utf-8’,
‘content-length’: ‘0’,
connection: ‘close’,
server: ‘Apache’ },
[ ‘Date’,
‘Mon, 14 Oct 2019 23:10:39 GMT’,
‘application/json; charset=utf-8’,
‘Apache’ ],
trailers: {},
rawTrailers: ,
aborted: false,
upgrade: false,
url: ‘’,
method: null,
statusCode: 503,
statusMessage: ‘Service Unavailable’,

What is causing this issue?

Continuing to see issue with second day having downtime on this. Hope someone can help troubleshoot this problem.

Hi - running into the same issue - 503 for most of my get_cases requests.

Issue was related to number of api calls made in a minute. By reducing the calls count, issue got resolved.