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An Error Occurred



When trying to install, I get the following error:

A PHP Error was encountered.

When we configuring the database we facing this error.

please give me the solution…


Hi Vimal,

Thanks a lot for your posting. I believe we already answered this email but here’s the answer again:

This error indicates that your PHP / Ioncube configuration has some compatibility issues with an existing development/caching PHP extension. This is usually caused by PHP extensions such as Xcache, Xdebug, WinCache or similar op caching extensions. You would just need to disable these caching/debug extensions in your PHP.ini file and restart your web server. If you are unsure about the configuration and would like us to take a look, you can also email me both your PHP.ini file and the output of phpinfo and we are happy to help:

The email address of our help desk would be

I hope this helps and I look forward to your feedback!