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"Add test case" button doesn't work for me


I’m using testrail trial version to evaluate its functionality for my company. Our project management app is Jira. I have successfully integrated Testrail with Jira. I can easily link my test cases to Jira issues through the Reference field. But in Jira when I have an issue and I want to add a testcase to it, the “Add test case” button in the right button of the the issue page which is added by testrail, does not navigate to Testrail.
I’m looking forward for your help.