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Add Custom Field - Cannot choose Field type


#1

Hi,
For some reason I cannot choose Field Type when creating new Custom Field.
Anyone have an idea how to resolve this ?


#2

What happens after clicking to add the new field and then click the drop down for type? Any error messages? All custom fields or only specific ones (Case/Results)?


#3

Hi,
There is no drop down menu for type, it despair for some reason.
This happened to all costume fields
Thank you for your help

BR
Itsik


#4

Hello Itsik,

Thanks for your posting. Could you please send a screenshot to your help desk at contact@gurock.com? We are happy to review this then. Do you have any active UI scripts (under Administration > Customizations)?

Regards,
Tobias


#5

Hi,
Issue was found and fixed,
Apparently a UI Script blocking this drop down menu as well .

Best Regards
Itsik


#6

Great to hear that it works now!

Regards,
Tobias