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Account in Maintanance mode

Hi all, today morning I could access TestRail, but 15 minutes ago 11:35 AM (GMT +1), me and my team are getting: Account is in maintenance mode

Sorry, but your TestRail account is currently in maintenance mode. Please try again in a few minutes.

Anyone experience this?

1 Like

Yes, we have the same - please update us TestRail - when will we be back up please?

Hi. Yes, I have the same. Also no API responses

2nd outage in 2 weeks - not great :frowning:

I’m also having the same response and have raised a support ticket.

1 Like

Hi folks - we’re looking into this. Normal service will be restored very soon. Apologies for any inconvenience in the meantime!


This is really not acceptable. Over time Quality at TestRail is rapidly moving downhill. Please take care of this at the earliest.

What is the cause of the application going into maintenance mode?
And how long can we expect the downtime?

looks like it’s back up


thank you for the info @james.king its working now!