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504 Gateway time-out error accessing TestRail cloud app

Hi all,

We have been experiencing 504 Gateway time-out when accessing our cloud app of TestRail. I have googled it, and from the forums, it says just to reload in a few minutes. Waiting for 12 minutes now and still the error persist.

Anyone experiencing the same error? Any suggestions as to how we could get this fixed?


after 5 minutes, i got in, but…

Hi folks - we’re aware of some problems with our cloud service this morning. Please rest assured that we are looking into the situation and expect to have a resolution very soon.


Hello colleagues.

Today we have a problem with error 504 on Testrail page. Tell me, please, is the problem known?

hi moonmaster,

yes it is a known problem and gurock have not shared to us what causing it and how to effectively fix it. you just need to wait a few minutes and try again. eventually it will go away.

i know this is not the recommendation you wanted to see, but that how it works for me.


Hey Anton,

Thanks for reporting this. We’re currently investigating this issue. We will provide an update as early as possible.


Hello @shanu.mandot ! Where can we follow the solution to the issue?



Hey Polina,

Sorry for the late response. Are you still experiencing this issue ?